Shipping Policy

Shipping Carriers & Tracking

All Embroida orders are shipped using Australia Post or CouriersPlease.

Once your order has been dispatched, tracking information will be sent to the email address provided with your order. Please ensure your email address and delivery details are correct when placing your order.

Occasionally, delivery delays may occur due to carrier disruptions, weather, peak periods or other circumstances outside of Embroida's control. While we cannot guarantee carrier delivery timeframes, we are happy to assist where possible if you experience an issue with your delivery.

Australia-Wide Delivery

Standard shipping within Australia is free.

Express shipping within Australia is $15.00.

New Zealand Delivery

All international shipping prices are in Australian dollars (AUD).

Standard shipping to New Zealand is $15.00.

Express shipping to New Zealand is $25.00.

Other International Delivery

Standard international shipping for parcels under 500g is $20.00.

Standard international shipping for parcels over 500g is $30.00.

Express international shipping for parcels under 500g is $35.00.

Express international shipping for parcels over 500g is $40.00.

Any customs duties, import taxes or other charges that may apply in the destination country are the responsibility of the recipient unless otherwise stated.

Authority to Leave & Safe Drop

Depending on the shipping service selected, Australia Post or the courier may leave your parcel in a safe location if nobody is available to receive it.

A parcel will generally only be left where the carrier considers there to be a safe, secure and weather-protected location. If the carrier determines that there is no suitable location, the parcel may be taken to a collection point or Post Office.

Some delivery services may allow you to manage Safe Drop or delivery preferences directly through the carrier's tracking service.

If you require a signature on delivery, please contact us before your order is dispatched so we can advise whether this option is available and whether any additional charge applies.

Once a parcel has been confirmed as delivered by the carrier, customers should first check the delivery location, surrounding property, household members and any delivery photographs or tracking information available.

If you believe your parcel has been lost, incorrectly delivered or stolen, please contact us as soon as possible so we can assist with enquiries with the shipping carrier. The outcome of any claim will depend on the circumstances of the delivery and the carrier's investigation.

Delivery Timeframes

Most ready-to-ship orders are dispatched within 24–48 hours. Personalised and custom-made products may require additional processing time, so please check the individual product page for the estimated turnaround time before ordering.

Once dispatched, standard shipping within Australia generally takes approximately 2–5 business days, while express shipping generally takes approximately 1–3 business days.

Delivery to regional, rural or remote locations may take longer and, in some cases, may take up to 10 business days.

These delivery timeframes are estimates only and commence once your order has been dispatched. They do not include Embroida's production or personalisation time.

International delivery times vary depending on the destination, customs processing and the selected shipping service.

Delivery estimates are provided as a guide only. While Embroida cannot guarantee delivery dates once an order has been handed to the shipping carrier, we will assist with delivery enquiries where reasonably possible.

Incorrect Addresses & Returned Parcels

Customers are responsible for ensuring that the delivery address entered at checkout is complete and correct.

If you notice an error in your delivery address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

If a parcel is returned to Embroida because an incorrect or incomplete address was supplied, the parcel was unclaimed, or delivery could not be completed for reasons outside Embroida's control, additional postage charges may apply to have the order sent again.

We will contact the purchaser if a parcel is returned to us to discuss the available options.

If a delivery issue occurred because of an error by Embroida, any reasonable costs associated with correcting the delivery will be covered by us.

Lost or Missing Parcels

If your tracking has not updated for an extended period or your parcel has not arrived within a reasonable timeframe, please contact us at mandi@embroida.com.au.

We may lodge an enquiry with Australia Post or the relevant courier on your behalf.

If tracking shows that your parcel has been delivered but you cannot locate it, please contact us as soon as possible. We may ask the carrier to investigate the delivery, including the delivery scan, location information or photographic evidence where available.

Any remedy will depend on the circumstances and does not affect your rights under the Australian Consumer Law.

International Orders

International customers are responsible for checking any import requirements that apply in their country.

Embroida is not responsible for customs duties, import taxes or other government charges imposed by the destination country. Customs processing may also result in additional delivery delays outside our control.

Need Assistance?

If you have any questions about your order or delivery, please contact us at mandi@embroida.com.au and we will be happy to assist.