Privacy Policy

Last updated: 22 September 2026

Embroida respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how Embroida ("we", "us" or "our") collects, uses, stores and discloses personal information when you visit www.embroida.com.au, place an order, contact us, subscribe to our marketing communications or otherwise interact with our business.

Personal Information We Collect

When you use our website or place an order, we may collect personal information such as your name, email address, telephone number, billing address, shipping address and order details.

We may also collect information relating to the products you purchase or view, personalisation details you provide, communications you have with us, reviews or photographs you submit, and information required to provide customer support.

Payment information is processed through our payment providers. Embroida does not generally have access to your complete payment card details.

Our website may also automatically collect certain technical information, such as your IP address, browser type, device information, pages viewed and how you interact with our website.

How We Collect Personal Information

We generally collect personal information directly from you when you place an order, complete a form, contact us, create an account, subscribe to marketing communications, submit a review or otherwise provide information to us.

We may also receive certain information through service providers that assist us in operating our website, processing payments, fulfilling orders, providing marketing services or analysing website activity.

How We Use Your Personal Information

We may use your personal information to process and fulfil orders, personalise products, arrange delivery, communicate with you about your order, provide customer service, process returns or refunds and respond to enquiries.

We may also use information to operate and improve our website, understand how customers use our services, prevent fraud or misuse, maintain business records and comply with our legal obligations.

Where permitted, we may use your contact details to send you marketing communications about Embroida products, promotions and offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us.

Personalised Products and Customer-Supplied Content

As part of providing personalised embroidery and custom products, you may provide us with names, text, photographs, drawings, logos or other content.

We use this information for the purpose of creating and fulfilling your personalised order, communicating with you about the order and providing the services you have requested.

Please ensure that you have permission to provide any personal information, photographs, logos or other content relating to another person.

Cookies and Website Technologies

Our website uses cookies and similar technologies to operate the website, remember preferences, understand website usage and support marketing and advertising activities.

Some cookies are necessary for our website to function, while others may be used for analytics or advertising.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Our store is hosted by Shopify. Shopify and other third-party services we use may also place cookies or collect information in accordance with their own privacy policies.

Marketing Communications

If you have subscribed to receive marketing communications, or where otherwise permitted by law, we may send you information about products, promotions, offers and other Embroida news.

You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting us at mandi@embroida.com.au.

Unsubscribing from marketing communications will not prevent us from contacting you when necessary in relation to an existing order, transaction or customer service matter.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

This may include Shopify, payment processors, delivery and courier companies, email and marketing platforms, website and IT service providers, analytics providers, advertising platforms and other service providers that assist with our business operations.

We may also disclose personal information where required or authorised by law, or where necessary to protect our legal rights.

We do not sell customer personal information.

International Disclosure and Storage

Some of the service providers we use may store or process personal information outside Australia.

For example, Shopify and other technology, marketing, payment or cloud service providers may operate servers or businesses in countries including the United States and other locations.

Where personal information is handled by third-party providers, their handling of that information is also subject to their own privacy policies and applicable privacy laws.

Customer Reviews, Photos and User-Generated Content

If you submit a review, testimonial, photograph or other content for publication, that information may be displayed publicly on our website, social media accounts or other marketing channels where you have agreed to its use.

Please avoid including personal information in public reviews or content that you do not want others to see.

Children's Privacy

Our website and services are primarily intended for adults purchasing products.

We do not knowingly collect personal information directly from children for the purpose of creating customer accounts or marketing to them.

Some personalised products may include a child's name, photograph, drawing or other information provided by a parent, guardian or purchaser. This information is used only as reasonably necessary to provide the requested personalised product or service.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored using Shopify and other trusted third-party systems and service providers used to operate our business.

No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to fulfil orders, maintain business and taxation records, comply with legal obligations, resolve disputes and operate our business.

Information that is no longer required may be deleted, destroyed or de-identified where appropriate.

Accessing or Correcting Your Personal Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before providing access to personal information.

In some circumstances, we may be required or permitted by law to refuse access to certain information. If this occurs, we will explain the reason where appropriate.

Privacy Complaints

If you have a concern or complaint about how Embroida has handled your personal information, please contact us at mandi@embroida.com.au.

We will review your complaint and respond within a reasonable period.

Depending on the circumstances and whether the Privacy Act 1988 applies to Embroida, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).

Third-Party Websites

Our website may contain links to websites operated by third parties.

Embroida is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology or legal obligations.

Any updated Privacy Policy will be published on our website and the "Last updated" date will be changed accordingly.

Contact Us

If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:

Embroida

Email: mandi@embroida.com.au

Phone: 0414 262 826