Privacy policy

Privacy Policy

Last updated: 23 March 2025

This Privacy Policy describes how Embroida (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.embroida.com.au (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information

We collect and have collected personal information about you from a variety of sources, including:

Information We Collect Directly from You

  • Basic contact details (name, address, phone number, email)
  • Order information (billing/shipping address, payment confirmation, email, phone number)
  • Account information (username, password, security questions)
  • Shopping information (items viewed, added to cart, or wishlist)
  • Customer support information (communications with us)

Information We Collect through Cookies

We automatically collect information about your interaction with the Services ("Usage Data") using cookies and similar technologies. This may include device information, browser type, network details, and IP address.

Information We Obtain from Third Parties

We may obtain information from third parties, including:

  • Vendors and service providers (e.g., Shopify, payment processors, IT support)
  • Marketing and advertising partners

How We Use Your Personal Information

  • Providing products and services (order processing, shipping, returns, account management)
  • Marketing and advertising (promotional emails, personalised ads, product recommendations)
  • Security and fraud prevention (detecting and preventing fraudulent activity)
  • Customer support and communication (responding to inquiries and feedback)

Cookies

We use cookies to improve our Site and Services. For details on Shopify-related cookies, see Shopify's Cookie Policy. Most browsers allow you to remove or block cookies, but this may impact your experience on our Site.

How We Disclose Personal Information

We may share your personal information with:

  • Vendors and third parties providing services on our behalf (e.g., payment processors, fulfillment partners)
  • Business and marketing partners
  • Legal authorities if required by law

We do not sell or share personal information of individuals under 16 years of age.

User-Generated Content

If you submit reviews or other public content, it will be publicly accessible. We are not responsible for the privacy or security of information shared publicly.

Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for the privacy or security of these sites. We recommend reviewing their policies before providing any personal information.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children.

Security and Retention of Your Information

We take reasonable steps to protect your information but cannot guarantee "perfect security." We retain your information as necessary to provide the Services and comply with legal obligations.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Right to access/know – Request access to the personal information we hold about you.
  • Right to delete – Request deletion of your personal information.
  • Right to correct – Request correction of inaccurate information.
  • Right to portability – Request a copy of your information.
  • Right to restrict processing – Request limitation of data processing.
  • Right to withdraw consent – Withdraw consent for data processing where applicable.
  • Managing communication preferences – Unsubscribe from marketing emails via the link in our emails.

To exercise your rights, please contact us at the details below.

Complaints

If you have concerns about how we handle your personal information, please contact us. If you are unsatisfied with our response, you may lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside your country, including in the United States. We use recognised transfer mechanisms such as Standard Contractual Clauses where required.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Phone: 0414 262 826
Email: mandi@embroida.com.au