Frequently Asked Questions

How do I place an order for personalised items?

To place an order, simply browse through our collection and select the item you'd like to personalise. Choose the desired options such as colour, size, and personalisation details. Then, add the item to your cart and proceed to checkout. Follow the prompts to enter your shipping information and complete the purchase.

What personalisation options are available?

We offer various personalisation options, including adding a child's name, initials, birth details, or a custom design. The available options may vary depending on the product. Please refer to the product page for specific personalisation choices. If you have a special request, please feel free to contact us and we will do our best to accommodate your request!

Can I request a custom design or embroidery that is not listed on the website?

We love creating unique and custom designs! If you have a specific request or idea that is not currently available on our website, please contact us. We'll be happy to discuss the possibilities and provide you with a quote if applicable.

Can I cancel or make changes to my order after it's been placed?

We aim to process orders as quickly as possible, so changes or cancellations may not be possible once the order has been placed. However, please contact us as soon as possible, and we will do our best to assist you.

Do you offer gift boxes or gift messages?

Yes, we offer a personalised gift box option for $25. There is an option in the checkout page to add a personalised gift box to your order. The gift box will be personalised with vinyl name and our choice of ribbon colour. Additionally, you can include a personalised gift message to be included with the package. Simply provide the message in the special notes section in the cart.

Are your products safe for babies and young children?

Yes, the safety and well-being of your little ones are our top priorities. We ensure that all our products meet safety standards and regulations for baby and children's items. Our materials are carefully selected to be soft, non-toxic, and suitable for delicate skin.

How long does it take to process and ship personalised orders?

Processing time for personalised orders typically takes 2-3 business days. Once your order is ready, we will ship it using our preferred shipping method. Delivery times may vary depending on stock availability and your location. You can find more information about shipping estimates on our Shipping Policy page.

Can I preview how the personalised item will look before ordering?

Unfortunately, we do not offer a live preview option at the moment. However, we provide clear instructions for personalisation and offer a wide range of font styles, colors, and design options to ensure your item looks beautiful. If you would like us to email you a proof before we embroider, please select this option when placing an order.

Can I return or exchange personalised items

As personalised items are specially made for you, we generally do not accept returns or exchanges unless there is a defect or error on our part. Please review our Refund Policy page for more detailed information

How much will shipping cost?

We offer FREE standard shipping Australia Wide. We charge $15 for express shipping.

Please refer to the Shipping Policy page for further information.

Can I track the status of my order?

Absolutely! Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package.

Do you offer a pickup option?

Yes! We offer pick up from Claremont Meadows NSW. If you would like to pick your order up, simply select the pick up order at checkout and we will send you an email when your order is ready with our address.

Do you ship internationally?

Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to determine if we ship to your location. Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the buyer.

Please refer to our Shipping Policy for more information.

What if I have a question or need assistance that is not addressed in the FAQs?

If you have any additional questions, concerns, or need assistance with anything related to our store or products, please don't hesitate to contact our friendly team. We're here to help and provide you with the best shopping experience possible.